Never miss a call, day or night
How a local home services company stopped losing after-hours leads and gave staff their week back.

A local home services company was overwhelmed with after-hours calls and repetitive service inquiries. Office staff often missed leads that came in during weekends or when all technicians were on-site. Response delays led to missed bookings and poor customer follow-up, especially during high-demand seasons.
Multiview One deployed an AI Voice Receptionist to handle inbound calls 24/7 and a Chatbot on the website to instantly qualify and schedule customers. The AI was trained to answer service-specific questions, provide quotes, and route emergency restoration calls to on-call staff. Integrated with the CRM, the system automatically logged every call, text, and chat, ensuring no lead was lost.
Every inquiry now lands in one place, so the team responds on the customer's schedule instead of the office's.








